[OT] question about remote access services

[Dee Dee Sommers]

Thank you for the information, John!


> On Feb 24, 2017, at 12:41 PM, John Brumleve <jbrumleve at gmail.com> wrote:
> 
> Hi Dee Dee,
> 
> For personal systems, I've used TeamViewer for a few years.  I operate through their free-access versions and have not upgraded to subscription versions.  Using the free version merely pops up a dialog at the end of a session which says approximately "this has been a free session for non-commercial use; please play fairly"; easy to dismiss, and doesn't hold the system hostage, either.  Their mobile access app seems to work well.  Cross-platform: <yes>, Multiple open sessions: <yes>
> 
> HTH,
> John
> 
> 
> On 2/23/2017 7:47 PM, Dee Dee Sommers wrote:
>> Dear XTension peeps,
>> 
>> So many of you know that LiveMass uses [underutilizes] XTension in a non-conventional manner: that is to run timers for our video production on systems around the world.  So XTension is our main support app while Wirecast is our production software.
>> 
>> Anyway, due to the nature of what LiveMass does, we have been using LogMeIn Pro for several years to access the systems.  LogMeIn Pro has been great!  We paid for the Pro service before LogMeIn discontinued offering free service.  But each year when we renew our subscription, the annual rate has nearly doubled each year.  Last year we paid $350 for access to 5 systems!  In the coming year, to access 5 systems, the subscription will be $600.  Plus, we will be adding at least 2 more systems in the near future, so we will need to upgrade to the 10-system subscription, posted as $1099.99 for a 1 year subscription.  I contacted LogMeIn and they are willing to offer us a 25% discount on the upgrade, but that is still outrageous (in my book), so once again I am shopping for viable alternatives.
>> 
>> I am happy to report there seems to be a few promising competitors this time.  A couple of years ago I opted to purchase Apple Remote Desktop to support my mom and an elderly friend, since at that time the subscription for just 2 computers was $99. (That same level of access is now $249.99.)  ARD is not my favorite as it seems a little bit clunky and right now I am not able to get into my mom’s computer because her ISP replaced her router — so I need to get into the new router to set up the port forwarding, etc.  Basically, ARD is a little bit cumbersome and I’ve had problems with Wirecast crashing on one of our production Mac Pro’s when I access with ARD.
>> 
>> The remote access services that seem to be rated the highest right now are:
>> LogMeIn Pro (consistently rated #1), ScreenConnect, GoToMyPC, TeamViewer, and Splashtop.
>> 
>> Does anyone have experience with any of these or can you recommend something?
>> I am not the only person who has need to access the systems — although I probably do more than anyone else.  The mobile app is essential, as well as the ability to connect to more than one system at one time.  Oh, and while most of the systems we access are Macs, we have a few PC’s out there that we use to drive cameras, so we need to be able to access Windows PC’s as well. ew.
>> 
>> Thank you for any advice you might offer.
>> Dee Dee
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